Thunderbird: Set up email

This article is specific to Business Email. If you have a different type of email, please see (Workspace email Thunderbird instructions).

You can set up your new Business Email account in the email client Mozilla Thunderbird.

1. Open Thunderbird.
2. Click on Local Folders in the left side-bar. Select Email to create a new account.
   

   Your computer type	What it looks like
   Apple Mac
   Windows PC

3. Click Skip this and use my existing email.
   
4. Complete the following fields:
   

   Field	What to enter
   Your name	This is the name that you want to display to others, when they receive your emails.
   Email address	Your full Business Email address.
   Password	Your Business Email password.

   

5. Click Continue.
6. If you see the message Configuration found in Mozilla ISP database your email is ready to set up automatically.
   1. Select IMAP.
   2. Be sure the Incoming, and Outgoing settings match the (correct server addresses for your region).
      
   3. Click Done.
7. If you see the message Thunderbird failed to find the settings for your email account, you’ll have to enter your server addresses, manually. (Find the correct sever address for your region, here).
   1. Below the error message, enter the following:
      

      Field	What to enter
      Incoming	Select IMAP.
      Server hostname	Enter the correct incoming and outgoing server addresses, you found above.
      Port	Select Auto, for both incoming and outgoing. If you prefer, you can (select a specific port, and SSL setting).
      SSL	Select Autodetect, for both incoming and outgoing. If you prefer, you can (select a specific port, and SSL setting).
      Authentication	Select Autodetect
      Username	Enter your full Business Email address, for both incoming and outgoing.

      

   2. Click Re-test.
   3. You should see the message The following settings were found by probing the given server. Click Done.

Next step

• You can also set up your Business Email on your mobile phone:
  • (iPhone: Set up email)
  • (Outlook app on iPhone & iPad: Set up email)
  • (Android: Set up email)
  • (Outlook app on Android: Set up email)

More info

• (More information on setting up Mozilla Thunderbird)

 Note: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Thunderbird™ is a trademark of the Mozilla Foundation in the United States and/or other countries. All rights reserved.